Provide a clear and concise visualization of data and relevant information to enable quick analysis and facilitate decision-making. With this goal in mind, I developed the dashboard project below in Excel.
Among the data analyzed, we have:
Number of calls received;
Number of customers attended;
AHT - Average Handling Time;
AWT - Average Waiting Time;
ART - Average Pause Time;
ATT - Average Total Time.
All of these data can be viewed using filters on the left side.
By including goals that can be added to the dashboard, you will be able to guide your team towards better operational efficiency. Have you considered having this type of control in your company? Get in touch.
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